Returns & Exchanges Policy
At Perenne Cosmetics, we want you to love your skincare journey; if you are not completely satisfied, you may return or exchange products within 15 days of delivery. Please ensure that items are unused, in their original packaging, and accompanied by the proof of purchase.
Initiate Your Request
Log into your account and navigate to 'Order History' to select the items you wish to return, or email our support team with your order number.
Pack with Care
Securely place the unused products in their original boxes to prevent damage during transit, including the original invoice or packing slip.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing